“You are so lucky to have found an excellent HMO power team! How do you turn a property around in 4 weeks?!”
Is a question we hear a lot, whilst speaking with other property Investors
by Nina Peutherer / Founder of Inspired Equity and Operational Partner of KL Property Partners
There is no luck involved. We have followed a strategy which we have implemented at Inspired Equity, in finding the perfect investment area, interviewing and testing a now trusted HMO agent and power team.
Would you like me to share with you some of the steps we follow, so that you can also have a successful portfolio of HMO’s, with an agent and power team that you have the confidence in leaving to do all the hard work for you, in a very quick time frame?
My name is Nina Peutherer. I am the co-founder of Inspired Equity Ltd, a Property acquisition and Investment company, based in London. We have a multi-million pound property portfolio, of which a large percentage of them are successful, high yielding HMO’s in the home counties around London. We have built up a successful portfolio of HMO’s, from being extremely well educated and being continuously curious, to ensure we are the authority on outstanding HMO’s in our carefully chosen investment area. One of our core values is to provide the highest standard of living and our properties are regarded as the best available on the market.
Here are the steps that Inspired Equity follow:
Walk the Streets
think this is silly, as you are only on the outside, however if there is excess rubbish outside, with either not enough bins or over flowing bins, a tatty garden or curtains hanging off their rails, you can gauge a lot from the type of letting agent who is managing the property.
Call the Agents
After researching the letting agent on line, I then call the agent with the most boards up on properties and explain that I am looking to invest in the area and buy a number of properties to let as HMO’s and that I am looking for a HMO specific agent… This is very important as many agents try to say they do HMO’s as well, however you need to find an agent which specialises in HMO properties.
Do you charge a finder’s fee?
This is very important as the turnover of tenants in a HMO is higher than in a single BTL property. Even if the property is to the highest standard, the turnover can be higher, due to the typical demographic of tenant who rents a room, who in our case are young professionals, with a desirability to live within a short commute to London and surrounding Industrial towns, who tend to want more of a disposable income and social Integration.
We are finding more and more frequently, that agents are now offering 3 month tenancies, rather than the traditional 6 month AST’s, which it is why it is important to try and find an agent that do not charge a finder’s fee, or if they do, ensure it is a low finder’s fee, as potentially paying a finder’s fee 4 times a year can really take a nasty chunk out of your cash flow.
What is their average void rate?
Are the agents paid a commission on how quickly they turn around empty rooms/alternatively do they have key performance Indicators which are targeted around reducing room voids and increasing the number of clients looking for rooms.
What type of Checks do they perform on potential tenants?
Do they get a previous landlord reference, as well as an employer reference? If no previous rental history, do they contact a personal guarantor/ personal reference check, from a reputable person, that they can briefly research.
How do they advertise?
The best way to test this, is to go on to www.spareroom.co.uk and look for their adverts. We gauge again, the standard of property that they manage, how they dress the rooms to attract tenants, as well as the quality of the pictures they take and their competence in drawing in potential clients by the quality of their advert. Spare room is also a great way of assessing the agents, if you do not live locally or don’t have time initially to walk the streets.
I always want the agent to have a waiting list of clients, who are looking for rooms to let, so that it minimises voids. If the agent advertises and has a good presence, both on line and locally, they will be perceived to potential tenants, as a quality managing agent.
We want all tenants to feel safe and cared for, by someone who is able to arrive on site quickly to access the issue and get the quickest possible resolution, as an unhappy tenant is the last thing we want, as we do not want to jeopardise the harmony in a house, by 1 unhappy tenant complaining to another tenant.
Do you have any landlords on your books that we could speak to as a reference for your services?
We don’t necessarily take them up on the offer, however if they offer this information, it proves that they have confidence that their other clients will give them a good reference.
Face to face Meeting
Once we have gathered the answers to these questions and feel confident that the agent could be an experienced HMO agent, we then organise a face to face meeting and ask the agent to take us to a couple of their properties.
This is really important for the following reasons:
Ask to see other room rent examples, so that you can see in the flesh the room rates they are achieving.
We also ask them if they have a check list of items that are needed for a property to be up to HMO standard, this shows that they are organised and that they know what is involved in converting a property to a HMO and that they are aware of the legislations and standards required. This list also acts as a check list of items that are needed to be purchased, once they have the keys and demonstrates that they are organised and experienced.
Ask what their procedure is for purchasing items needed for their client’s properties, for example do they buy anything needed and agreed with us and then bill us and provide receipts for the purchases? This proves that they are financially stable and that we are not constantly having to make payments upfront for items/works needed. We also like to set expectations in saying that anything over a value of £50 has to be agreed by Inspired Equity, before the purchase is made, this stops them coming to us for everything, however allows us to keep on top of spend.
Once we have seen a property we are serious about purchasing, we engage with the agent to see if one of their build team/handy men can come along with us on a viewing. This is great, as it proves to the agent you are serious and want to engage with them further.
On the viewing, we ask the tradesman’s opinion on the room sizes/what can be done with the property, to gauge their experience in the legislations and what is involved with converting the property to exceed HMO standards.
If you are further away from your investment area, you can ask them to visit the property on your behalf and video call you, so it is as if you were there, or if they are not able to do this, then they can visit and then call you to go through their findings. We have previously found that they have come up with ideas that we hadn’t necessarily thought, which have saved us money and floor space, which has really added value.
Going forward with the agent
Once we feel confident in the agents experience in HMO letting, client base, Marketing of properties, power team and local area knowledge, we agree to work with them and agree a plan for onboarding a property. We schedule a second viewing of the property, where we get the work men needed for the conversion to attend the property with us, so that they can quote for the works needed. They make a record of the materials needed at this point, so that as soon as we have a completion date, the parts are ordered in for works to start as soon as we have the keys.
Once the works commences, we engage with the work men and agent on a minimum of a weekly basis, to get a progress update, so that we can plan deliveries of white goods/furniture/final touches and accessories, so that as soon as the work is complete, the property can be dressed, marketed and viewings booked immediately. We then ensure that the agent has already started mentioning an exciting new property that they are bringing to the market, to their existing database of clients.
All of our properties have brand new, modern furniture, flat screen TV’s, ensuite bathrooms and feel homely and welcoming with well-dressed rooms, which stand out from the other rooms on the market.
Because of this, the record time we have experienced for fully tenanting a 6 bed HMO was 7 Hours, with single tenancies. Our agent had back to back viewings planned all day and because of the exceptional standard of our properties, they are rented out instantly and often exceed local market rents.
After a lot of research, we have specifically chosen the type of property that we go for, which are modern town houses, with 4 beds and 2 reception rooms, as these types of properties are easily re configurable. Our average turnaround from getting the keys, to the property being fully tenanted is 4 weeks, which includes adding in ensuite bathrooms.
Turning properties around, to such a high standard, in such a short time frame of just 4 weeks, means that we dramatically improve the standard of living in our carefully chosen investment areas and maximise profits for our investment partners, so that we can move on to the next exciting project.
We are passionate about creating beautiful homes for our clients, whilst creating long term sustainable wealth for our investment partners. If you would like to find out more on how you can work with us, please contact us at: Beinspired@inspiredequity.com
KL Property Partners
If you have found this useful and would like to learn more, please contact us at:
by Deva Jeganathan / Founder of The Property Direct and Operational Partner of KL Property Partners
We have sourced and purchased over £30 million worth of properties in the UK. 70% of the deals were made through estate agents and local auction agents. That is why it is extremely important to build a long-term relationship with them. It requires plenty of time, but once the relationship is established, they quite literally do all the work for you.
To build long-term relationships with estate agents, consider these points:
1. Visibility is credibility:
Being on the estate agent’s mind is crucial. Connect and build a relationship with your estate agent by meeting them face to face every time you pass by or are near their office. Keep them in the loop by calling at least once in two weeks. It is also helpful to be in constant communication through e-mails.
2. Be open and honest:
Let the agent know your intentions clearly. Tell them your views about their deals honestly and never take a deal on board if you think you probably won’t be able to deal with it. Decide whether the deal is going to be bought through cash purchase or mortgage, and stick to that decision. Changing the method of purchase during the process will upset the estate agent and will also damage the buyer’s reputation.
3. Keep up your promises:
Always stick to the completion time. Try to conduct a survey within two weeks after the offer has been accepted. Any obligations agreed between the vendor and the buyer should always be kept, as this will increase the buyer’s credibility with the estate agent.
4. Never bypass:
Try to maintain integrity throughout the process. It is not a good idea to use the deal, sourced by your estate agent, and complete it with the vendor directly, bypassing the estate agent. This will damage your relationship and will demonstrate lack of integrity.
5. Viewing with agents:
When you view a property with a new estate agent for the first time, besides making decision about the property itself, it is also very important to establish a good relationship with the new agent. Creating a good rapport immediately makes a good first impression. And everybody knows that the first impression is always the best one.
7. Add value:
Why not pay a bigger commission if the estate agent deserves it. If you agreed to pay your estate agent a certain percentage for closing the deal, but they also did an amazing job during the purchase and negotiation process, pay them a bit (or a lot, that’s up to you) more as an appreciation for going that extra mile. This will motivate the agent to work for you even better next time.
8. Thanks-giving and celebration:
Celebrate with your estate agent after the completion of the deal. You can also send them cards, small gifts or invite them for an evening drink for Christmas, Easter or any special occasion. After all, they have contributed to your success.
The Property Direct
KL Property Partners
by Dr. John Varzgar / Operational Partner at KL Property Partners
Article review: House Prices UK in 2018
A key driver to the “steady but subdued” 2018 UK forecast by RICS and Halifax remains a lack of housing stock from less pre-existing homes being offered onto the market and a lack of new builds.
Yet an additional source of housing stock into the market may arrive from landlords due to their challenging environment from tax relief changes and increased regulation. This is echoed by the National Landlords Association (NLA) who state 20% of landlords are planning to reduce the number of properties owned in 2018.
Although this potential extra stock could be swallowed up by First Time Buyers taking advantage of the low mortgage rates and Help To Buy schemes, it also provides an opportunity for creative property investors. Having a motivated seller opens up more possibilities to structure a deal that solves the selling needs of the landlord whilst minimising the risk, instead of simply present a traditional Below Market Value offer.
Dr. John Varzgar
KL Property Partners
KL Property Partners
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